Frequently Asked Questions

How much is shipping? When will I receive my order?

Within United States, flat rate US$7.99 on all orders shipped via USPS Ground Advantage. Full tracking. Arrives within 5-10 business days from order date.

Within Canada, flat rate of CAD$9.99 or CAD$14.99 depending on province via Stallion Express located in Ontario. Full tracking included. Arrives approximately within 8-15 business days from order date (depending on province, delivery approximation is provided at checkout).

Outside US & Canada, flat rate of US$12.99 or US$19.99 depending on destination country shipped via Stallion Express located in Ontario & fullfilled by APC Logistics or PostNL. Full tracking is included. Arrives approximately within 10-21 business days from order date depending on destination country (delivery approximation will be provided at checkout).

How do I get free shipping?

Enjoy free shipping on all orders over US$75 within US & Canada. No code is required. A free shipping option will automatically appear at checkout if your order qualifies. 

How do I track my order?

You may login to your account at anytime to check your order status & obtain your tracking info. Please allow 1-3 business days for your order to process & ship. We will email you full tracking information after so you can track your delivery. Please check your email inbox and also your junk folder as sometimes our emails can go there.

Why is my tracking number not working?

We email tracking info as soon as a shipping label is printed for your order. However, it may take 2-3 business days for full delivery details to appear online as the package needs to be processed by our delivery carriers. 

Can I cancel my order?

We are not able to cancel your order once it has been placed on our website.  There may be special circumstances which we can cancel your order. Please contact customer service with your order #.   All cancelled orders are subjected to a 5% non-refundable restocking/cancellation fee.

Can I change my order?

Yes, you may modify your order if we have not packed it yet.

What currency is listed in your shop?

Our prices are listed in currency USD.

How do I get a refund? Can I return my order?

Due to the nature of the product & for hygenic reasons, all sales items are final. No refunds or exchanges. In the event a buyer has received a defective product, they may be eligible for an exchange. Please contact us if you require an exchange at info@sweetheartlashes.com

Based on 52 reviews
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S
LEVEL 06
Samantha
ABSOLUTELY LOVE

I always get SOOOOOOO many compliments!!

M
LEVEL 19
Maria Solis
Absolutely love

I always get compliments, love these lashes!

I tried these lashes once & that was it for me because I am now addicted to them!

J
INSTAGLAM-16
Joana Carvalho
Love love love!

My all time favorite lashes. I love how they are fluffy and wispy without being too dramatic. They’re so easy to apply and always stay on for a at least 5 days. I will always repurchase these!

Love it!

This product works very good and is easy to apply.

M
INSTAGLAM-11
Marisol

These lashes are very comfortable they look very natural.

L
LEVEL 20
Lisette a cantarero
Love

I got these and I actually really like them. I have real big eyes so I’m always conscious on what lashes I get, but these aren’t super long and they look pretty natural with the wisp at the end! Perfect every day lash.

I love this product. Comes with everything you need to get started. Good quality lashes as well. They have lasted a week without any movement. I have worked in dirt, showered and even swam and i have no worry they will fall off! Will be buying more from this company!

N
LEVEL 06
Nicole Vasquez
Favorite

I’ve purchased these several times and I absolutely love them! They are so so pretty!

N
LEVEL 04
Nicole Vasquez
LOVE LOVE LOVE

These are gorgeous! Will definitely purchase again!

V
LEVEL 04
Valerie Torres
My ultimate FAVORITE lashes!

I’ve been stuck to using this lash style they’re my absolute favorite !! They’re not too long , and they have just enough volume and length that’s perfect for me. I get at least 20 uses out of them. Best lash brand ever !! i’ve been using this lash brand for almost 6 years and no other lash brand compares! The band isn’t too still and they’re very easy to clean for multiple wears. I always get so many compliments on my lashes!

M
LEVEL 06
Miraya Jimenez
I’m obsessed

Comfortable and lightweight, prettiest lashes ever, long lasting, I’ll always be re purchasing LEVEL 06!!

b
LEVEL 04
brooke kleinhen
Level 04

These have to be my favorite lashes ever, I’ve been buying from her for years and never been disappointed!

K
LEVEL 10
Kayla Hudson
Lashtastic

Love this brand! Keep coming back to buy more! True customer of couple of years now!

A
INSTAGLAM-05
Anonymous
Very beautiful lashes

The lashband is so thin! It’s so comfortable to wear and lasts so long! Love the spikeywispy look. Found my new favorite lashes

C
INSTAGLAM-03
Chrislynn Callahan

So easy to use and cute

C
INSTAGLAM-04
Cheyanne
Favorite lashes!

I love these so much! I've tried several different kinds, and these are the best. They're fluffy and soft, not shiny like other brands. The band is thin and flexible, so they're super comfortable!

D
LEVEL 05
Danielle

Favorite lashes!! These are my everyday!

Y
INSTAGLAM-04
Yolanda jimenez

Love them! Easy to put on

J
LEVEL 16
Jacqueline R.
Love love love!

I absolutely love these lashes. Every time I try a different lash from Sweetheart lashes they never disappoint. I love how they look. They make my eyes look so beautiful. I love how they are simple but beautiful! I love all their short lashes. Amazing company! Sweetheart lashes been my only go to lashes since like 2019.

D
INSTAGLAM-05
Diana Rodarte

Love them, easy to put on and they hold up to 7 days. Only thing, I wish they had more rows of the larger lashes.

Thank you so much for your review Diana! This set looks gorgggg❤️ We'll adding more tray options for INSTAGLAM-06 with different lengths in the near future. Stay tuned hun!

C
CLASSY
Cristal Grifaldo
Amazing

Love how they make my eyes pop :)

M
INSTAGLAM-03
Martha Castrejon
I love them! Get them !!!

I love how my lash clusters look if youre thinking about it, i say definitely buy them i love how these look on me so natural and I will most definitely buy more now that I feel more comfortable applying them!!!!

favorite lash clusters

favorite lashes ever - i never used clusters until recently and this has been my go to brand!

M
INSTAGLAM-06
Maddison Duncan
These actually made my life so much easier🙏

I’ve saved so much time in the morning no joke. my first time putting them in and they last me a full week. Absolutely incredible, and i typically only buy from sephora. but GIRL this place is my new favorite shop ever! get them asap