Frequently Asked Questions

How much is shipping? When will I receive my order?

Within United States, flat rate US$8.99 on all orders shipped via USPS Ground Advantage. Full tracking. Arrives within 5-10 business days from order date.

Within Canada, flat rate of CAD$9.99 or CAD$12.99 depending on province via Stallion Express located in Ontario. Full tracking included. Arrives approximately within 5-10 business days from order date (depending on province, delivery approximation is provided at checkout).

Outside US & Canada, flat rate of US$14.99 to US$19.99 depending on destination country shipped via Stallion Express located in Ontario & fullfilled by APC Logistics or PostNL. Full tracking is included. Arrives approximately within 10-21 business days from order date depending on destination country (delivery approximation will be provided at checkout).

How do I get free shipping?

Enjoy free shipping on all orders over $75 within US & Canada. No code is required. A free shipping option will automatically appear at checkout if your order qualifies. 

How do I track my order?

You may login to your account at anytime to check your order status & obtain your tracking info. Please allow 1-3 business days for your order to process & ship. We will email you full tracking information after so you can track your delivery. Please check your email inbox and also your junk folder as sometimes our emails can go there.

Why is my tracking number not working?

We email tracking info as soon as a shipping label is printed for your order. However, it may take 2-3 business days for full delivery details to appear online as the package needs to be processed by our delivery carriers. 

Can I cancel my order?

We are not able to cancel your order once it has been placed on our website.  There may be special circumstances which we can cancel your order. Please contact customer service with your order #.   All cancelled orders are subjected to a 5% non-refundable restocking/cancellation fee.

Can I change my order?

Yes, you may modify your order if we have not packed it yet.

What currency is listed in your shop?

For our Canadian customers, our prices are listed in CAD.  For our US customers & all other international destinations, our prices are listed in currency USD.

How do I get a refund? Can I return my order?

Due to the nature of the product & for hygienic reasons, all sales items are final. No refunds or exchanges.

Based on 56 reviews
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K
7-DAY BOND + LOCK
Kirsten Bunce
8/10

Super easy to use. I followed the tutorials I saw on TikTok and had no issues. They look awesome. Unfortunately not waterproof, but they’re great for a weekend if you can avoid getting them wet in the shower

Hi Kirsten!

Thank you for your review. We are so sorry to hear that our bond was not a good match for you. We all have unique eye chemistry and can achieve different results with different glue formulas. We've had cases where our glue was the perfect match for one of our users (lasting all week through sweat & swimming) but not work as expected for another user. We fear this may have been the case here. Sorry about this!

All of our best lash tips and tricks can be found on our TikTok page. Most of our videos offer quick tips but may not be full tutorials. We can provide further assistance if you’d like! Please email us at info@sweetheartlashes.com

K
INSTAGLAM-03
Kathryn Brown
Easy to use

The lashes are easy to use and apply. I’ve been using this product for many months and had great success after reviewing the application video example supplied. My only issue is the glue seems to dry out soon.

C
LEVEL 04
Cindy Cruz
My favorite!

My favorite pair. Love the hybrid look. Not too long just enough volume.

L
INSTAGLAM-03
LaShonda Mannie

I love them! I haven't put them on yet but they look good! Curly just like I need them!

Amazing!!!

I love them! They are super easy to use and I love the styles that I have tried. They last pretty long when applied correctly

S
LEVEL 06
Samantha
ABSOLUTELY LOVE

I always get SOOOOOOO many compliments!!

M
LEVEL 19
Maria Solis
Absolutely love

I always get compliments, love these lashes!

I tried these lashes once & that was it for me because I am now addicted to them!

J
INSTAGLAM-16
Joana Carvalho
Love love love!

My all time favorite lashes. I love how they are fluffy and wispy without being too dramatic. They’re so easy to apply and always stay on for a at least 5 days. I will always repurchase these!

Love it!

This product works very good and is easy to apply.

M
INSTAGLAM-11
Marisol

These lashes are very comfortable they look very natural.

L
LEVEL 20
Lisette a cantarero
Love

I got these and I actually really like them. I have real big eyes so I’m always conscious on what lashes I get, but these aren’t super long and they look pretty natural with the wisp at the end! Perfect every day lash.

I love this product. Comes with everything you need to get started. Good quality lashes as well. They have lasted a week without any movement. I have worked in dirt, showered and even swam and i have no worry they will fall off! Will be buying more from this company!

N
LEVEL 06
Nicole Vasquez
Favorite

I’ve purchased these several times and I absolutely love them! They are so so pretty!

N
LEVEL 04
Nicole Vasquez
LOVE LOVE LOVE

These are gorgeous! Will definitely purchase again!

V
LEVEL 04
Valerie Torres
My ultimate FAVORITE lashes!

I’ve been stuck to using this lash style they’re my absolute favorite !! They’re not too long , and they have just enough volume and length that’s perfect for me. I get at least 20 uses out of them. Best lash brand ever !! i’ve been using this lash brand for almost 6 years and no other lash brand compares! The band isn’t too still and they’re very easy to clean for multiple wears. I always get so many compliments on my lashes!

M
LEVEL 06
Miraya Jimenez
I’m obsessed

Comfortable and lightweight, prettiest lashes ever, long lasting, I’ll always be re purchasing LEVEL 06!!

b
LEVEL 04
brooke kleinhen
Level 04

These have to be my favorite lashes ever, I’ve been buying from her for years and never been disappointed!

K
LEVEL 10
Kayla Hudson
Lashtastic

Love this brand! Keep coming back to buy more! True customer of couple of years now!

A
INSTAGLAM-05
Anonymous
Very beautiful lashes

The lashband is so thin! It’s so comfortable to wear and lasts so long! Love the spikeywispy look. Found my new favorite lashes

C
INSTAGLAM-03
Chrislynn Callahan

So easy to use and cute

C
INSTAGLAM-04
Cheyanne
Favorite lashes!

I love these so much! I've tried several different kinds, and these are the best. They're fluffy and soft, not shiny like other brands. The band is thin and flexible, so they're super comfortable!

D
LEVEL 05
Danielle

Favorite lashes!! These are my everyday!

Y
INSTAGLAM-04
Yolanda jimenez

Love them! Easy to put on

J
LEVEL 16
Jacqueline R.
Love love love!

I absolutely love these lashes. Every time I try a different lash from Sweetheart lashes they never disappoint. I love how they look. They make my eyes look so beautiful. I love how they are simple but beautiful! I love all their short lashes. Amazing company! Sweetheart lashes been my only go to lashes since like 2019.