Frequently Asked Questions

How much is shipping? When will I receive my order?

Within United States, flat rate US$8.99 on all orders shipped via USPS Ground Advantage. Full tracking. Arrives within 5-10 business days from order date.

Within Canada, flat rate of CAD$9.99 or CAD$12.99 depending on province via Stallion Express located in Ontario. Full tracking included. Arrives approximately within 5-10 business days from order date (depending on province, delivery approximation is provided at checkout).

Outside US & Canada, flat rate of US$14.99 to US$19.99 depending on destination country shipped via Stallion Express located in Ontario & fullfilled by APC Logistics or PostNL. Full tracking is included. Arrives approximately within 10-21 business days from order date depending on destination country (delivery approximation will be provided at checkout).

How do I get free shipping?

Enjoy free shipping on all orders over $75 within US & Canada. No code is required. A free shipping option will automatically appear at checkout if your order qualifies. 

How do I track my order?

You may login to your account at anytime to check your order status & obtain your tracking info. Please allow 1-3 business days for your order to process & ship. We will email you full tracking information after so you can track your delivery. Please check your email inbox and also your junk folder as sometimes our emails can go there.

Why is my tracking number not working?

We email tracking info as soon as a shipping label is printed for your order. However, it may take 2-3 business days for full delivery details to appear online as the package needs to be processed by our delivery carriers. 

Can I cancel my order?

We are not able to cancel your order once it has been placed on our website.  There may be special circumstances which we can cancel your order. Please contact customer service with your order #.   All cancelled orders are subjected to a 5% non-refundable restocking/cancellation fee.

Can I change my order?

Yes, you may modify your order if we have not packed it yet.

What currency is listed in your shop?

For our Canadian customers, our prices are listed in CAD.  For our US customers & all other international destinations, our prices are listed in currency USD.

How do I get a refund? Can I return my order?

Due to the nature of the product & for hygienic reasons, all sales items are final. No refunds or exchanges.

Based on 60 reviews
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My lashes stay on for a week with this glue

My lashes stay on for a week with this glue. I do not get them wet for 2 days and clamp morning and evening

I’ve been using these cluster lashes nonstop, and honestly, if there was a subscription option, I’d be the first to sign up! They’re the only lashes I use now because nothing else compares. The application is super easy, they feel so lightweight on my eyes, and removal is just as simple. I love how natural yet full they look, and they last so well without irritating my eyes. Definitely my go-to for everyday wear and special occasions. Highly recommend! 💕

These lashes are to die for!

These lashes are to die for! They’re so variant to style, long lasting. I’d recommend to brush them, when they got wet during swimming for example. Let them dry and brush em, they will look as new. I live in Germany but order these lashes regularly, because they’re just so good!

Obsessed with these lashes and how well they

Obsessed with these lashes and how well they work! I never used to wear false lashes cause I wasn’t good at putting them on but these are so easy!

M
7-DAY BOND + LOCK
Michele Javadpoor

Love it!

K
7-DAY BOND + LOCK
Kirsten Bunce
8/10

Super easy to use. I followed the tutorials I saw on TikTok and had no issues. They look awesome. Unfortunately not waterproof, but they’re great for a weekend if you can avoid getting them wet in the shower

Hi Kristin!

Thank you for your review. We are so sorry to hear that our bond was not a good match for you. We all have unique eye chemistry and can achieve different results with different glue formulas. We have cases where one glue is the perfect match for one of our users (lasting all week through sweat & swimming) but not work as expected for another user. We fear this may have been the case here. Sorry about this!

Most of our TT videos are quick guidelines. In case any steps were missed in our video, here are the ones needed for best retention:
-Apply bond on your natural lashes & the base of the clusters too
-Clamp firmly before you apply 2 coats of sealant at the base (do not dab, use a swiping motion to cover the entire base)
-Wait at least 8 hours for the bond & sealant to settle before getting them wet

We can provide further assistance if you’d like! Email us anytime info@sweetheartlashes.com

K
INSTAGLAM-03
Kathryn Brown
Easy to use

The lashes are easy to use and apply. I’ve been using this product for many months and had great success after reviewing the application video example supplied. My only issue is the glue seems to dry out soon.

C
LEVEL 04
Cindy Cruz
My favorite!

My favorite pair. Love the hybrid look. Not too long just enough volume.

L
INSTAGLAM-03
LaShonda Mannie

I love them! I haven't put them on yet but they look good! Curly just like I need them!

Amazing!!!

I love them! They are super easy to use and I love the styles that I have tried. They last pretty long when applied correctly

S
LEVEL 06
Samantha
ABSOLUTELY LOVE

I always get SOOOOOOO many compliments!!

M
LEVEL 19
Maria Solis
Absolutely love

I always get compliments, love these lashes!

I tried these lashes once & that was it for me because I am now addicted to them!

J
INSTAGLAM-16
Joana Carvalho
Love love love!

My all time favorite lashes. I love how they are fluffy and wispy without being too dramatic. They’re so easy to apply and always stay on for a at least 5 days. I will always repurchase these!

Love it!

This product works very good and is easy to apply.

L
LEVEL 20
Lisette a cantarero
Love

I got these and I actually really like them. I have real big eyes so I’m always conscious on what lashes I get, but these aren’t super long and they look pretty natural with the wisp at the end! Perfect every day lash.

I love this product. Comes with everything you need to get started. Good quality lashes as well. They have lasted a week without any movement. I have worked in dirt, showered and even swam and i have no worry they will fall off! Will be buying more from this company!

N
LEVEL 06
Nicole Vasquez
Favorite

I’ve purchased these several times and I absolutely love them! They are so so pretty!

N
LEVEL 04
Nicole Vasquez
LOVE LOVE LOVE

These are gorgeous! Will definitely purchase again!

V
LEVEL 04
Valerie Torres
My ultimate FAVORITE lashes!

I’ve been stuck to using this lash style they’re my absolute favorite !! They’re not too long , and they have just enough volume and length that’s perfect for me. I get at least 20 uses out of them. Best lash brand ever !! i’ve been using this lash brand for almost 6 years and no other lash brand compares! The band isn’t too still and they’re very easy to clean for multiple wears. I always get so many compliments on my lashes!

M
LEVEL 06
Miraya Jimenez
I’m obsessed

Comfortable and lightweight, prettiest lashes ever, long lasting, I’ll always be re purchasing LEVEL 06!!

b
LEVEL 04
brooke kleinhen
Level 04

These have to be my favorite lashes ever, I’ve been buying from her for years and never been disappointed!

K
LEVEL 10
Kayla Hudson
Lashtastic

Love this brand! Keep coming back to buy more! True customer of couple of years now!

A
INSTAGLAM-05
Anonymous
Very beautiful lashes

The lashband is so thin! It’s so comfortable to wear and lasts so long! Love the spikeywispy look. Found my new favorite lashes

C
INSTAGLAM-03
Chrislynn Callahan

So easy to use and cute