Shipping, Return, & Cancellation Policy

ORDER CANCELLATION & RETURN POLICY

Orders are processed & packaged same day. Unfortunately, we are not able to cancel orders once it has been successfully placed on our site. Due to the nature of the product & for hygienic reasons, all sales are final.

In special circumstances we may be able to cancel orders but it not guaranteed. Please note any cancelled orders will be subjected to a 5% restocking/cancellation fee paid by the customer to cover non-refundable processing fees charged by our payment service providers at time of initial purchase. 

We thoroughly inspect all products prior to shipment.  In the event a buyer has received a damaged product, they may email us to request an exchange within 10 business days of receiving the product. Any used product will not be eligible for an exchange.

TO ENSURE WE PROCESS YOUR EXCHANGE AS QUICKLY AS POSSIBLE, PLEASE FOLLOW THE PROCEDURE AS OUTLINED BELOW:

1. REQUEST FOR A EXCHANGE VIA EMAIL

  • Please email us for a request for exchange.Your message should contain the order number from your invoice as well as the reason for return/exchange. Please also include any relevant photos in your email.
  • Return instructions will be emailed to you

2. SHIP THE PARCEL BACK TO US

  • The return shipping address will be outlined in the instructional email
  • The product should be shipped back in its original state. If it has been heavily used, an exchange will not be offered.
  • Re-package the parcel using the original packaging or durable packaging materials to prevent any damage to the products during transit.
  • Ship the parcel through your local post office (USPS for US orders) and request a proof of postage. Please include tracking information to ensure safe delivery. (Please note: Sweetheartlashes.com will not be liable for lost returns.)
  • All exchange shipping costs must be prepaid. We cannot accept C.O.D. deliveries.
  • Please allow up to 10 business days for your exchange. After we inspect the returned product, we will ship out a replacement & email new tracking information.

 

Based on 52 reviews
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S
LEVEL 06
Samantha
ABSOLUTELY LOVE

I always get SOOOOOOO many compliments!!

M
LEVEL 19
Maria Solis
Absolutely love

I always get compliments, love these lashes!

I tried these lashes once & that was it for me because I am now addicted to them!

J
INSTAGLAM-16
Joana Carvalho
Love love love!

My all time favorite lashes. I love how they are fluffy and wispy without being too dramatic. They’re so easy to apply and always stay on for a at least 5 days. I will always repurchase these!

Love it!

This product works very good and is easy to apply.

M
INSTAGLAM-11
Marisol

These lashes are very comfortable they look very natural.

L
LEVEL 20
Lisette a cantarero
Love

I got these and I actually really like them. I have real big eyes so I’m always conscious on what lashes I get, but these aren’t super long and they look pretty natural with the wisp at the end! Perfect every day lash.

I love this product. Comes with everything you need to get started. Good quality lashes as well. They have lasted a week without any movement. I have worked in dirt, showered and even swam and i have no worry they will fall off! Will be buying more from this company!

N
LEVEL 06
Nicole Vasquez
Favorite

I’ve purchased these several times and I absolutely love them! They are so so pretty!

N
LEVEL 04
Nicole Vasquez
LOVE LOVE LOVE

These are gorgeous! Will definitely purchase again!

V
LEVEL 04
Valerie Torres
My ultimate FAVORITE lashes!

I’ve been stuck to using this lash style they’re my absolute favorite !! They’re not too long , and they have just enough volume and length that’s perfect for me. I get at least 20 uses out of them. Best lash brand ever !! i’ve been using this lash brand for almost 6 years and no other lash brand compares! The band isn’t too still and they’re very easy to clean for multiple wears. I always get so many compliments on my lashes!

M
LEVEL 06
Miraya Jimenez
I’m obsessed

Comfortable and lightweight, prettiest lashes ever, long lasting, I’ll always be re purchasing LEVEL 06!!

b
LEVEL 04
brooke kleinhen
Level 04

These have to be my favorite lashes ever, I’ve been buying from her for years and never been disappointed!

K
LEVEL 10
Kayla Hudson
Lashtastic

Love this brand! Keep coming back to buy more! True customer of couple of years now!

A
INSTAGLAM-05
Anonymous
Very beautiful lashes

The lashband is so thin! It’s so comfortable to wear and lasts so long! Love the spikeywispy look. Found my new favorite lashes

C
INSTAGLAM-03
Chrislynn Callahan

So easy to use and cute

C
INSTAGLAM-04
Cheyanne
Favorite lashes!

I love these so much! I've tried several different kinds, and these are the best. They're fluffy and soft, not shiny like other brands. The band is thin and flexible, so they're super comfortable!

D
LEVEL 05
Danielle

Favorite lashes!! These are my everyday!

Y
INSTAGLAM-04
Yolanda jimenez

Love them! Easy to put on

J
LEVEL 16
Jacqueline R.
Love love love!

I absolutely love these lashes. Every time I try a different lash from Sweetheart lashes they never disappoint. I love how they look. They make my eyes look so beautiful. I love how they are simple but beautiful! I love all their short lashes. Amazing company! Sweetheart lashes been my only go to lashes since like 2019.

D
INSTAGLAM-05
Diana Rodarte

Love them, easy to put on and they hold up to 7 days. Only thing, I wish they had more rows of the larger lashes.

Thank you so much for your review Diana! This set looks gorgggg❤️ We'll adding more tray options for INSTAGLAM-06 with different lengths in the near future. Stay tuned hun!

C
CLASSY
Cristal Grifaldo
Amazing

Love how they make my eyes pop :)

M
INSTAGLAM-03
Martha Castrejon
I love them! Get them !!!

I love how my lash clusters look if youre thinking about it, i say definitely buy them i love how these look on me so natural and I will most definitely buy more now that I feel more comfortable applying them!!!!

favorite lash clusters

favorite lashes ever - i never used clusters until recently and this has been my go to brand!

M
INSTAGLAM-06
Maddison Duncan
These actually made my life so much easier🙏

I’ve saved so much time in the morning no joke. my first time putting them in and they last me a full week. Absolutely incredible, and i typically only buy from sephora. but GIRL this place is my new favorite shop ever! get them asap